Terms and Conditions

1. Introduction

Welcome to [Your Company Name]. By accessing or using our website and embroidery digitizing services, you agree to comply with and be bound by the following Terms and Conditions. If you do not agree, please do not use our services.

These terms apply to all visitors, customers, and users of our website.

2. Our Services

We provide professional embroidery digitizing services, including but not limited to:

Logo digitizing
3D puff digitizing
Cap digitizing
Jacket back digitizing
Applique digitizing
Vector artwork conversion

All services are delivered digitally in machine-ready embroidery file formats (e.g., DST, PES, JEF, etc.).

We do not guarantee identical results on every embroidery machine, as results may vary depending on fabric, machine settings, thread, and hooping.

3. Orders and Payments

All orders must be submitted through our website, email, or approved communication channels.
Prices are displayed clearly before order confirmation.
Full payment is required before final file delivery unless otherwise agreed.
We reserve the right to refuse or cancel any order at our discretion.

Accepted payment methods will be listed on our website.

4. Revisions Policy

Minor revisions are provided free of charge within [X] days of delivery.
Major changes (such as complete design modification or new artwork) may require additional charges.
Revisions must be requested clearly with detailed instructions.

5. Turnaround Time

Standard turnaround time is [X–X] hours/days unless otherwise stated.
Rush orders may be available at additional cost.
Delivery times are estimates and may vary depending on order complexity.

We are not responsible for delays caused by incomplete instructions, poor-quality artwork, or communication delays.

6. Refund Policy

Due to the digital nature of embroidery digitizing services:

Refunds are generally not provided once the digitized file has been delivered.
Refunds may be issued only in cases where we fail to deliver the agreed service.
Any refund decision is made at our sole discretion.

7. Intellectual Property

Customers must own or have legal rights to use the artwork submitted.
We are not responsible for copyright or trademark violations related to customer-submitted designs.
By submitting artwork, you confirm that you have the legal right to use it.

We reserve the right to refuse copyrighted, offensive, illegal, or inappropriate content.

8. User Responsibilities

By using our website, you agree:

Not to use our services for illegal purposes.
Not to submit offensive, harmful, or copyrighted material without authorization.
To provide accurate information when placing orders.

9. Limitation of Liability

[Your Company Name] shall not be liable for:

Production losses
Machine damage
Fabric damage
Business losses resulting from the use of our digitized files

Customers are responsible for testing the file on sample fabric before full production.

10. Privacy Policy

We respect your privacy. Personal information collected through our website (such as name, email, and payment details) is used solely for order processing and customer support.

We do not sell, rent, or share your personal information with third parties, except as required by law.

For more details, please review our Privacy Policy.

11. Google Ads Compliance

We operate in accordance with Google Ads policies:

We provide clear and transparent service descriptions.
We do not make false or misleading claims.
Pricing and service terms are clearly disclosed.
We do not engage in deceptive practices.

12. Changes to Terms

We reserve the right to update or modify these Terms and Conditions at any time. Updated versions will be posted on this page with a revised effective date.

13. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

[Your Company Name]
Email: Stylish Digitizing
Website: Digitizing – Stylish Digitizing

Terms and Conditions